Welcome to shoppertainment: the slightly ridiculous, entirely unavoidable reality that if your brand isn’t fun, it probably isn’t selling. This isn’t a trend in the usual sense. It’s not another “brands should be on TikTok” hot take that will quietly die in a strategy deck. It’s a structural shift in how people buy. Shopping used to sit at the end of a funnel. Now it lives inside the scroll. And the scroll is entertainment.

As marketers, we love to define, label and organise. We colour-code content calendars, create ICP word clouds, and put audiences into neat HubSpot segmentation that make us feel like we understand our audience. And perhaps the oldest segmentation we cling to out of habit is the divide between B2B and B2C marketing.